Code Advice Service

The Code Advice Service allows you to contact the Fundraising Regulator with specific questions about the Code of Fundraising Practice and how it applies to your fundraising activity. The service is open to anyone, including members of the public, volunteers and professional fundraisers. 

The code applies across the UK, but our regulation is different in Scotland. You are welcome to use this service if you are based in Scotland, but we may refer you to another organisation if they are better placed to help you. 

Please be aware that the Fundraising Regulator cannot offer legal advice. You are responsible for making sure that you get the advice you need to meet any legal requirements. If there is a difference between the code and the law, you must follow the law rather than the code. See the section using the code for more information.

How to contact the Code Advice Service 

To ask a question about the code, please use our online form. If you have any difficulties completing the form, you can contact us by: 

  • email: 

  • phone: 0300 999 3407 (Monday to Friday, 09.30 am – 4.30 pm) and please select option 4 'An enquiry about fundraising standards or the Code of Fundraising Practice' 

For any other enquiries, please visit the Contact us page for more information. 

Before using the service

You may find it helpful to contact other organisations if your question is about any of these topics:  

Information, links and resources 

We have a range of resources on our website to help make sure that your fundraising complies with our code and other relevant regulations. 

  • Our fundraising topics pages provide information, links and resources on a variety of fundraising methods 

  • Our webinars provide further information on understanding and meeting fundraising standards 

Response time 

Once you submit your question to us, a member of our team will be in touch via your preferred method of contact. We aim to respond to messages within 7 days. However, during busier periods it may take up to 14 days to receive a response.