Annual report and accounts 2024/25

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Governance report

Our governance framework

Governance structure

The Fundraising Regulator is a registered company limited by guarantee in England and Wales and without a share capital, which is governed by articles of association. We have a non-executive Board of Directors (‘the board’) which is responsible for overall control and strategic direction, and whose members are drawn from both within and outside the charitable fundraising sector. The board is led by a Chair, who is supported by a Vice Chair, and is guided by recommendations from three committees: 

  • the Complaints and Investigations Committee
  • the Finance, Audit and Risk Committee; and
  • the Standards Committee. 

The committees have external members (who are co-opted on the basis of relevant skills) and some have observers (who contribute intelligence and advice, but do not have a decision-making role). The board and each committee meet at least four times every calendar year. The board also holds an annual away day to assess progress against the Strategic and Business Plans and to consider future developments. This year’s programme included a session on how charities are using AI to support their fundraising. 

The board is supported by an executive function, led by the Chief Executive. Day to day operation is delegated by the board to the senior management team.

Futures Working Group

The Futures Working Group supports longer term thinking by exploring developments in technology and data that may shape charitable fundraising and regulatory approaches. It is an advisory forum rather than part of our formal governance structure and does not have decision making powers. Its membership includes board members and senior staff, with independent experts as guest speakers. 

The group met four times during the year. Discussions covered modern regulatory approaches, including the potential use of artificial intelligence, future guidance needs, insights from intelligence and fundraising trends, and wider sector or societal developments that may affect fundraising practice and public protection.

Articles of association and terms of reference

Our articles of association are supported by terms of reference which outline the role and responsibilities of the board and committees. All terms are reviewed regularly. The board’s articles, terms and recent meeting summaries are available on the governance pages of our website. Committee terms of reference are available on request.

Recruitment and appointment

All board directors and external committee members are appointed through open competition following a skills gap analysis. Recruitment is either carried out in house or outsourced to an agency, considering opportunities to encourage applications from underrepresented groups. Shortlisting and interviews are carried out by a panel of board members. References are required and all appointees must follow the Nolan Seven Principles of Public Life. Board and external committee members are normally appointed for three-year terms, with successive terms being permitted up to a maximum of nine years and, in exceptional circumstances, for a tenth year. 

Induction and training

New board members take part in a detailed induction that covers their duties, the history and key decisions of the board and an overview of the regulator’s functions and services. Each is also inducted into the work of the committee on which they will serve, including briefings from the committee Chair and meetings with key staff. 

All directors have an annual appraisal carried out by the board Chair, and external committee members have an appraisal with their committee Chair. Any training or development needs identified are addressed by the board Chair and Chief Executive to make sure members have the tools needed to fulfil their obligations.

Conflicts of interest

All board and committee members are required to declare any potential conflicts of interest before appointment. A register of interests is maintained and reviewed on an annual basis, with any changes updated in the interim. Conflicts are a standing item on every meeting agenda. Any actual or perceived conflicts are raised either in advance of or at the start of each meeting and noted in the minutes. If a person’s interests conflicts with our regulatory interests, they are required to withdraw from the discussion and decision making.

Remuneration and expenses

Board and committee members are remunerated at the rate agreed on their letter of appointment. Reasonable expenses for travel, accommodation and subsistence when carrying out official business are reimbursed in line with our expenses policy.

Risk management

Our strategic risk register is discussed by the senior management team on a quarterly basis and formally reviewed by the Finance, Audit and Risk Committee and board at each meeting. Key risks this year related to cyber security, financial sustainability, public expectations of our remit, and the regulation of specific areas of fundraising practice. We continued to maintain Cyber Essentials Plus accreditation, provided regular staff training, and strengthened business continuity planning.

Our board

The board met four times and discussed topics such as: 

  • Approval of the new code and consideration of wider sector engagement.
  • Review of the risk register, including matters relating to cyber resilience.
  • Finance, levy and registration updates, including budget forecasts, levy collection, investment performance and registration trends.
  • Recruitment of new board and Committee members.
  • CEO briefings on regulatory priorities and external engagement across England, Wales, Scotland and Northern Ireland. 

Board meetings are observed by a representative from the Scottish Fundraising Adjudication Panel, which is responsible for regulating fundraising by Scottish charities in line with the Code of Fundraising Practice.

Board member Attendance %
Lord Toby Harris (Chair) 4 / 4 100
Paul Amadi* 1 / 2 50
Reshard Auladin 4 / 4 100
Lisa Caldwell 4 / 4 100
David Cunningham* 2 / 2 100
Sacha Deshmukh* 0 / 2* 0
Anne Heal* 2 / 2* 100
Kieron James 4 / 4 100
Nick Jones* 2 / 2* 100
Girish Menon* 2 / 2 100
Suzanne McCarthy 4 / 4 100
Margaret Moore 4 / 4 100
Guy Parker 3 / 4 75%
Martin Price 4 / 4 100
Jill Thompson* 0 / 2* 0
Jenny Williams* 2 / 2 100
Average attendance of directors 88
Scottish Fundraising Adjudication Panel (observer) 3 / 4 75
Average attendance including observers 88

*Attendance figures reflect changes in board membership during the reporting period. Jenny Williams, David Cunningham, Sacha Deshmukh and Jill Thompson stepped down from the board on 31 March 2025. Four new board members – Paul Amadi, Anne Heal, Nick Jones and Girish Menon – were appointed to the board on 1 April 2025. Attendance is shown against the number of meetings each member was eligible to attend. Anne Heal, Girish Menon and Nick Jones also attended an additional board meeting as observers in February 2025. 

Our committees

Complaints and Investigations Committee

The Complaints and Investigations Committee is responsible for holding the executive to account for our overall casework performance and identifies learning or areas of the code that the Standards Committee may wish to review. The committee can also determine the outcome of complex or serious case and reconsider cases that have been referred to it by our external reviewer. The committee met six times and, in addition to considering individual cases, discussed topics such as: 

  • Analysis of emerging themes and fundraising methods identified through complaints and casework intelligence.
  • Progress on proactive regulation projects, including child sponsorship, and updates on wider policy and code development.
  • Oversight of sector wide projects, including the public reporting of fundraising complaints data and insights. 

The Head of Casework is the executive lead for this committee. A representative from the Chartered Institute of Fundraising, the professional membership body for UK fundraising, attends the meetings as an observer.

Complaints and Investigations Committee Attendance %
Jenny Williams (Chair)* 3 / 3* 100
Reshard Auladin (Chair)* 5 / 5* 100
Damian Chapman* (external) 3 / 3* 100
Lisa Caldwell 5 / 5 100
Catherine Cottrell (external)* 1 / 2* 50
Anne Heal* 3 / 3* 100
Valerie Morton* (external) 3 / 3* 100
Andrew Nebel* (external) 2 / 2* 100
Martin Price 5 / 5 100
Average attendance of members 95

* Attendance figures reflect changes in Committee membership during the reporting period. Jenny Williams stepped down as Chair and from the Committee after the March 2025 meeting. Catherine Cottrell and Andrew Nebel also completed their terms at the March meeting. Anne Heal joined the Committee from March 2025, withDamian Chapman and Valerie Morton joined in March 2025, so their attendance is shown only for the meetings they were eligible to attend. Reshard Auladin became Chair from March 2025. 

Finance, Audit and Risk Committee 

The Finance, Audit and Risk Committee is responsible for monitoring and advising the board on significant strategic risks related to finance, performance, funding and expenditure. It makes recommendations on staff pay and considers appropriate audit arrangements. The committee met four times and discussed topics such as:

  • Oversight of the organisation’s financial position, including budget forecasts. 
  • Updates on levy and registration activity, including collection rates, renewal patterns and implementation of the non-charity organisation fee increase. 
  • Consideration of the external audit, annual report and accounts. 
  • Review of the risk register, including cyber risk, Salesforce related risks and the impact of wider regulatory changes. 

The Head of Finance and Procurement is the executive lead for this committee. 

Finance, Audit and Risk Committee Attendance %
Jill Thompson (Chair)* 3 / 3* 100
Nick Jones (Chair)* 2 / 2 100
Sacha Deshmukh* 1 / 3 33
Kieron James 4 / 4 100
Sharon Martin (external) 4 / 4 100
Girish Menon* 1 / 2 50
Margaret Moore 4 / 4 100
Average attendance of members 86

* Attendance figures reflect changes in Committee membership during the reporting period. Jill Thompson stepped down as Chair and from the Committee after the March 2025 meeting. Sacha Deshmukh and David Cunningham also stepped down at the same meeting. Nick Jones became Chair from March 2025, and he and Girish Menon joined the Committee during the year, so their attendance is shown only for the meetings they were eligible to attend.

Standards Committee

The Standards Committee oversees the development of the code and makes sure that its standards continue to reflect current fundraising practices, changes to relevant legislation and public expectations. It also oversees the development of guidance to complement the code. The committee met four times and discussed topics such as: 

  • Oversight of the new code, including consultation responses, launch planning and ongoing sector engagement. 
  • Development and approval of new guidance, including fundraising events, social media fundraising, handling cashless donations and online gaming. 
  • Discussion of emerging areas and the role of AI in fundraising. 
  • Review of policy projects, intelligence reports and forward planning. 

The Head of Policy is the executive lead for this committee. Representatives from the Chartered Institute of Fundraising and Scottish Fundraising Adjudication Panel attend the committee as observers. 

Standards Committee Attendance %
Suzanne McCarthy (Chair) 4 / 4 100
Paul Amadi* 2 / 2 100
David Cunningham* 3 / 3 100
Nick Jones (external)* 2 / 3* 75
George Lusty (external) 2 / 4 50
Guy Parker 4 / 4 100
Jen Suter* (external) 2 / 2 100
Adrian Williams (external) 2 / 2 100
Average attendance of members 90
Chartered Institute of Fundraising 4 / 4 100
Scottish Fundraising Adjudication Panel (observer) 4 / 4 100
Average attendance including observers 92

*Attendance figures reflect changes in Committee membership during the reporting period. Several members stepped down from the Committee part way through the year, including David Cunningham and Nick Jones, whose attendance is shown only for the meetings held before their departure. New members Paul Amadi, Adrian Williams and Jen Suter joined the Committee later in the year, so their attendance is recorded only for the meetings they were eligible to attend. Nick Jones became a member of the board from March 2025 and now chairs the Finance, Audit and Risk Committee. 

Our staff

Senior management team

Our day-to-day operation is delegated by the board to the senior management team (SMT). In 2024-25, this team consisted of: 

  • Gerald Oppenheim, Chief Executive 
  • Nick Allaway, Head of Finance and Procurement (part-time)* 
  • Ian Larkham, Head of Finance, Registration and IT*  
  • Daisy Houghton, Head of Communications and Corporate Services (part time) 
  • Nikki Renken, Head of Casework 
  • Paul Winyard, Head of Policy 
  • Jim Tebbett, Head of Proactive Regulation and Projects  

The SMT make sure that the business plan approved by the board is delivered and manage risks through considering operational performance, resource management and forward planning. The SMT meets formally on a monthly basis. The SMT lead for each committee works closely with the committee Chair to make sure that there is open dialogue about matters that need to be considered. The Chief Executive has regular fortnightly meetings with the board Chair and Vice Chair to keep them informed of strategic issues and significant matters arising.

*Nick Allaway retired on 5 April and Ian Larkham was appointed from 2 June 2025.

Conflicts of interest

A register of interests for the SMT and the wider staff team is maintained and reviewed on an annual basis, with any changes updated in the interim. If a person’s interests conflicts with our regulatory interests, they are required to withdraw from the discussion and decision making. 

Remuneration

The Chief Executive sets the pay of the SMT and non-SMT staff, after the posts have been benchmarked against those in comparable organisations. Separately, the board sets the Chief Executive’s pay. 

Our employees

Our staff are organised into five teams: 

  • our casework team consider complaints about fundraising and other concerns relating to compliance with the code. 
  • our finance and registration team manage our budgets and operate our registration scheme, including oversight of the levy. 
  • our policy team engage and consult with the fundraising sector and the public, developing the code standards and accompanying guidance. 
  • our communications and corporate services team are responsible for our governance and corporate administration, human resources function, communications and marketing activity, and operating the Fundraising Preference Service. 
  • our proactive regulatory function monitors and promotes sector compliance with the code and explores emerging and unexplored issues in charitable fundraising before they crystallise. 

Including the SMT, we employed 37 staff as of 31 August 2025, of whom five worked part time. This represents a 12% increase in our workforce compared with the previous year. 

Induction and training 

Our induction process welcomes new starters to our culture, our people and our work so that they can be confident in their role and supported to perform at their best. It includes IT set up, HR administration, health and safety, cross-organisational introductory meetings and setting probationary objectives. 

Our ongoing performance management process helps to identify opportunities for personal development through regular one-to-one meetings and annual appraisals with line managers, objectives setting and review meetings. In 2024-25 staff attended a range of internal and external training courses to support their learning and development including:

  • corporate governance inductions for new starters 
  • mandatory EDI training and data management refresher sessions for all staff 
  • fire marshal and first aid courses to support a safe working environment; and 
  • project management for selected members of staff 
  • social media and digital marketing training for the communications team

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