News

Comment

The Fundraising Levy and why it’s vital for self-regulation

Our Head of Finance Nick Allaway, who has been at the Fundraising Regulator since 2016, shares his thoughts on the history of the Fundraising Levy, why it’s vital for successful regulation of the fund...
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Comment

Insights from our Complaints Handling Survey 2023

Sara Asaria, Policy Officer at the Fundraising Regulator, discusses insights from our Complaints Handling Survey conducted in summer 2023.
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Comment

Charities urged to review their subcontracting relationships

Paul Winyard, Head of Policy at the Fundraising Regulator, discusses recent issues related to the use of subcontracting by fundraising agencies and the risks trustees should be aware of.
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Comment

Learning from the code review 2022-24 information gathering process

Paul Winyard, Head of Policy at the Fundraising Regulator, shares more about the review of the Code of Fundraising Practice 2022-24 and what we learned from the public call for information and stakeho...
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Comment

Five fundraising best practice considerations when working with others

Catherine Orr, Head of Casework at the Fundraising Regulator, reflects on the results of a recent inquiry by the Charity Commission for England and Wales and the learning from this case about things t...
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Comment

Our regulatory remit and how we assess complaints

Catherine Orr, Head of Casework at the Fundraising Regulator, explains more about the way we assess the complaints we receive and how we respond to those outside our regulatory remit.
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Comment

Implementing the first phase of our equality, diversity and inclusion strategy

Lord Toby Harris, Chair of the Fundraising Regulator, reflects on progress made in implementing the first internal phase of our equality, diversity and inclusion (EDI) strategy.
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Comment

Four steps for making your sorry, a good sorry

Caroline Sefton, former Case Officer, and Rob Baker, Case Officer, write about how organisations can improve their complaint handling by apologising in an appropriate way.
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Comment

Four ways your charity can improve its fundraising reporting

Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...
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Comment

WITHDRAWN Coronavirus (COVID-19): Supporting a safe and responsible return to fundraising

This advice was withdrawn. Priya Warner, former Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain ...
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Comment

WITHDRAWN Coronavirus (COVID-19): Setting up a Coronavirus appeal - what you need to know

This advice was withdrawn in 2022. Priya Warner, former Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal a...
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Comment

Refining our complaints process

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.
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What we’ve learned from answering enquiries from charities and the public

Edward Brown, former Standards Officer, writes about what we’ve learned from answering enquiries from charities and the public
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Comment

Trust in fundraisers: reflections on our annual accountability event

Following our annual accountability event on 18 November 2019, Lord Toby Harris reflects on discussions on the topic of trust in fundraisers.
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Comment

Fundraising on Giving Tuesday

To mark Giving Tuesday, Gráinne Mathews, who leads Giving Tuesday UK for the Charities Aid Foundation, reflects on how charities have used the global fundraising movement to try new ways of fundraisin...
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Comment

Questions your board should be asking about fundraising

To mark Trustees’ Week, Suzanne McCarthy, Chair of Depaul UK and board member of the Fundraising Regulator, writes about questions your board should be asking about fundraising.
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Comment

Five top tips to avoid fundraising fraud

Former Head of Policy Priya Warner shares five top tips to avoid fundraising fraud for International Charity Fraud Awareness Week.
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Navigating the Code of Fundraising Practice online

On 1 October 2019 the new Code of Fundraising Practice came into effect. Former Head of Policy Priya Warner writes about how we have brought the code to life on our website and how to navigate the new...
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Comment

Naming organisations that we investigate

Catherine Orr, Head of Casework, sets out the case for naming charities that we investigate as part of our complaints work.
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Comment

The ICO on Data Protection: 5 ways to build supporter trust

Richard Sisson, former Senior Policy Officer at the Information Commissioner’s Office, reflects on data protection essentials for charities and ways to build supporter confidence.
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Comment

We need to work together to grow public trust in fundraising

Lord Toby Harris, Chair of the Fundraising Regulator, discusses our latest research on public awareness, trust and expectations.
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Comment

Safer giving of Zakat during Ramadan

Ebadur Rahman, Co-Founder of MuslimGiving, explains why Ramadan is an important time for fundraising, and how to make sure you donations go to the right place.
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Comment

Dealing with complaints more effectively

Using findings from the Complaints Report 2017-18, Gerald Oppenheim explains what key lessons charities can learn to handle complaints effectively.
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Comment

Old stamps, new tricks: how to avoid stamp fraud

John Kitchen from Royal Mail talks about how selling old stamps to raise money for a good cause can lead to fraud, and how to avoid it.
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