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Who we are

We’re an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales and Northern Ireland.

We stand up for best practice in fundraising, in order to protect donors and support the vital work of fundraisers.

We work in partnership with other regulators and the representative bodies in the charitable and fundraising sectors to build public confidence and ensure consistent fundraising standards across the UK.

We do this by

  • setting and promoting the standards for fundraising (in the Code of Fundraising Practice) in consultation with the public, fundraising stakeholders and legislators
  • investigating complaints from the public about fundraising, where these cannot be resolved by the charities themselves
  • investigating fundraising that has caused significant public concern
  • enabling people to manage their contact with charities using our Fundraising Preference Service, and
  • publishing a Fundraising Directory of all organisations who have registered with us to demonstrate their commitment to best practice fundraising.

Our vision

A world in which fundraising is ethical and giving is sustainable; where donors and fundraisers have respect for each other.

Our mission

We will regulate in a way that

  • promotes and supports a culture of ethical fundraising, protecting the public, donors and potential donors, not least those who may be vulnerable, and creating a positive donor experience
  • provides redress for donors when things go wrong
  • enhances and sustains public confidence in charitable fundraising and charities
  • ensures the highest fundraising standards across the UK

Our values

We will

  • be independent, transparent, fair and proportionate
  • ensure that the public has a voice
  • give appropriate weight to regulatory action and support/guidance for the sector and for the public
  • work with other regulators and representative bodies in the charitable and fundraising sectors to achieve our mission
  • ensure value-for-money in all our operations

Our history

We were established in 2016, following widespread concern about how charities contact donors and potential donors.

Over the summer of 2015, Sir Stuart Etherington, Chief Executive of the National Council for Voluntary Organisations, led a government-commissioned review into the self-regulation of charity fundraising. The review took evidence from stakeholders in order to identify what changes are required to rebuild public trust in fundraising by charities.

We assumed responsibility for regulating fundraising from 7 July 2016.