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      • 1. Behaviour when fundraising
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Door to door fundraising
Door-to-door collections allow charities to engage with supporters in their community at a time when they are at home. Many donations received in this way are regular gifts, so it also helps charities...
Communications and advertising
Charities publicise their cause in many different ways, including on social media, television, radio, newspapers, posters, leaflets and direct marketing. Whatever method is used, fundraisers must be s...
Grant makers and trusts
There are many sources of funding available for charities through grant makers, trusts and foundations. Most of these will decide whether to award funding according to specific criteria, for example s...
Complain about us
We understand that there may be occasions when you may not be happy with the service you have received. If our service has failed to meet your expectations, we ask that you let us know. We will try to...
Register with us
Organisations that carry out charitable fundraising in England, Wales or Northern Ireland can apply to register with the Fundraising Regulator.
Fundraising Regulator social media policy
Information about our social media accounts and how we manage them.
Fundraising Regulator privacy policy
Our privacy policy sets out how we use personal data, what data is collected, where it is held and how to access information about this.
Other organisations that can help
If your complaint is not about charitable fundraising in England, Wales and Northern Ireland, these other organisations may be able to help you.
Subscribe to our newsletter
Our monthly newsletter contains information about our regulatory activity, which includes news, guidance, consultations, research, investigations and events.
Cash collections
Bucket or cash collections allow charities to collect high volumes of smaller, one-off contributions and to raise awareness of their cause. For donors, bucket collections are a chance to engage wi...
Contact us
You can get in touch with the Fundraising Regulator by email, phone, writing to us or completing one of our online forms.
Make a complaint
Find out if we are able to investigate your complaint about charitable fundraising.

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London, EC1Y 8RT

0300 999 3407

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© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Home
  • About us
    • Our staff
    • Our board
    • Our committees
    • Corporate publications
    • Our governance
    • Work for us
    • Memorandums of Understanding
  • Our services
    • Complaints and investigations
    • The Fundraising Badge
    • Registration
    • Get involved
    • Proactive regulation
    • Code Advice Service
    • Fundraising Preference Service
  • About fundraising
    • Directory of registered organisations
    • Fundraising topics
    • Guidance
    • Resource library
    • Casework Insight and Trends Report
  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of those who govern charitable institutions
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children and people in vulnerable circumstances
      • Fundraising partnerships
    • Standards: Specific fundraising methods
      • Public fundraising
      • Fundraising communications and advertising
      • Online fundraising platforms
      • Events
      • Prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll Giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary